Payment Policy

Effective Date: October 25, 2026

At Sports Palace, we strive to provide a convenient and secure checkout experience. This Payment Policy explains how payments are accepted and processed for purchases made through our Shopify store.

Accepted Payment Methods

We accept the payment methods displayed and available at checkout. Depending on availability, these may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Other payment methods supported by our checkout provider

Available payment options are displayed during checkout. Please verify the available methods before completing your order.

Payment Processing

Payment is processed through the payment provider selected at checkout. Your payment may require authorization or verification before your order can be processed.

If your payment is declined or cannot be authorized, you may need to verify your payment details or select another available payment method.

Product Prices and Order Total

Product prices are displayed on our website. Before completing your purchase, you will be shown the applicable order total, which may include:

  • Product prices

  • Discounts and promotional offers

  • Shipping charges

  • Applicable sales taxes

Please review your order total carefully before submitting your order.

Currency and Additional Fees

The currency applicable to your purchase will be displayed on our website or at checkout. Your bank or payment provider may charge currency conversion fees or other transaction fees depending on your payment method. These fees are determined by your financial institution.

Payment Security

Payments are processed through the payment systems available through our ecommerce platform and payment providers. Payment information is handled according to the applicable providers' security procedures.

For your protection, never send your complete card details, passwords, or security codes to us by email.

Billing Information

Customers are responsible for providing accurate billing and contact information. Inaccurate or unverifiable information may result in a declined payment or additional verification.

Order Confirmation

After placing an order successfully, you should receive an order confirmation email containing your purchase details.

If you do not receive the email, please check your spam or junk folder. Contact us if you need help confirming your order.

Failed or Declined Payments

If a payment fails, please verify your billing details, confirm that your payment method is active, and contact your bank or payment provider if necessary.

If you believe you were charged for an unsuccessful order, contact us with the relevant details so we can investigate.

Refunds and Cancellations

Approved refunds are generally issued to the original payment method, subject to our Return & Refund Policy and applicable law.

Cancellation requests should be submitted as soon as possible. We will make reasonable efforts to accommodate requests before an order is processed or shipped. Once an order has been dispatched, our return policy may apply.

Fraud Prevention

Orders may be subject to security checks to help protect customers and our business. We may hold or cancel an order if a transaction cannot be verified or appears suspicious, subject to applicable law. Any applicable refund will be processed if payment has already been collected for a canceled order.

Contact Information

Business Name: Sports Palace
Address: 339 Seventh Ave, San Diego, CA 92101, United States
Email: support@sportspalace.us
Phone: +1 619-233-6084
Business Hours: Monday–Sunday, 8:00 AM–10:00 PM

For payment questions, billing concerns, or assistance with an order, please contact our support team.