Shipping policy
Effective Date: October 25, 2026
At Sports Palace, we aim to provide a smooth, reliable, and transparent shipping experience. This policy explains how orders are processed, shipped, and delivered when you shop with us.
Shipping Destinations
Sports Palace ships to eligible addresses within the United States, subject to the shipping options available at checkout. Available destinations and shipping methods will be displayed during the checkout process.
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable holidays. Processing includes order verification, preparation, and packaging.
During holidays, promotional events, or periods of high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.
Shipping and Delivery Estimates
Our estimated delivery timeframes are:
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Order processing: 1–3 business days
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Standard shipping: 5–10 business days after dispatch
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Estimated total delivery time: 6–13 business days, including processing
Delivery estimates are not guaranteed. Actual delivery times may vary due to the destination, carrier operations, weather, holidays, and other circumstances beyond our control.
Shipping Charges
Applicable shipping fees are displayed at checkout before you complete your purchase. Charges may vary based on your delivery address, shipping method, and order details.
If a free-shipping offer is available, its eligibility requirements will be communicated on our website or at checkout.
Order Tracking
When tracking is available, we will send a shipping confirmation email containing your tracking details after your order has been dispatched.
Please allow up to 48 hours for tracking information to become active or update after the carrier receives your package.
Shipping Delays
Although we make reasonable efforts to meet estimated delivery times, delays may occur due to severe weather, carrier disruptions, public holidays, transportation issues, or incorrect shipping information.
If your order appears delayed, please check your tracking information or contact our customer support team for assistance.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at support@sportspalace.us. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed after processing or shipment.
Lost, Missing, or Damaged Packages
If your tracking information indicates delivery but you cannot locate your package, check your delivery area and contact the carrier if appropriate.
If an item arrives damaged, contact us at support@sportspalace.us with your order number and photographs of the product and packaging. We will review the issue and explain the available resolution.
Undeliverable Packages
If a package is returned because of an incorrect address, unsuccessful delivery attempts, or other delivery problems, we will contact you to discuss the available options.
Additional shipping charges may apply to reshipments when permitted and applicable. Any additional charges will be communicated before reshipment.
Contact Information
Business Name: Sports Palace
Address: 339 Seventh Ave, San Diego, CA 92101, United States
Email: support@sportspalace.us
Phone: +1 619-233-6084
Business Hours: Monday–Sunday, 8:00 AM–10:00 PM
Thank you for shopping with Sports Palace. We appreciate your business and are committed to providing a dependable shopping experience.